Contact Us
At dressvscode.com, operated by SWIFTPIVOT DEALS LLC, we value your feedback, questions, and concerns. We are committed to providing prompt and helpful customer service to ensure your shopping experience with us is seamless and enjoyable. This Contact Us page provides all the necessary information to get in touch with our team, whether you have questions about our products, orders, policies, or any other inquiries.
1. Email Support: Our primary method of communication is email, as it allows us to efficiently address your inquiries and provide detailed responses. You can reach our customer service team at any time by sending an email to info@dressvscode.com. We strive to respond to all emails within 1-2 business days (Monday to Friday, excluding major U.S. holidays). When contacting us via email, please include the following information to help us assist you more quickly:
- Your full name
- Your order number (if your inquiry is related to an order)
- Your contact information (email address and phone number, if applicable)
- A detailed description of your inquiry, question, or concern
- Any relevant photos or documents (e.g., photos of damaged items, order confirmations)
2. Mailing Address: If you need to send physical correspondence, returns (as per our Exchange & Return Policy), or other documents, you can mail them to our company address:
SWIFTPIVOT DEALS LLC 316 Mockingbird Hill Rd Louisville, KY 40207 United States
Please note that mail processing may take longer than email, so we recommend using email for urgent inquiries. If sending a return, be sure to include your RMA (Return Merchandise Authorization) number on the outside of the package, as instructed in our Exchange & Return Policy.
3. Customer Service Hours: Our customer service team is available during the following business hours (Eastern Time, ET):
- Monday to Friday: 9:00 AM – 5:00 PM ET
- Saturday and Sunday: Closed
- Major U.S. Holidays: Closed (including New Year’s Day, Independence Day, Thanksgiving Day, and Christmas Day)
Inquiries received outside of these hours will be addressed on the next business day.
4. Common Inquiries: To help you get answers quickly, we’ve listed some common questions and where you can find more information:
- Order Status: Log into your account on dressvscode.com and navigate to the “Order History” section, or check the shipping confirmation email we sent you (which includes a tracking number).
- Returns & Exchanges: Refer to our Exchange & Return Policy for detailed instructions on how to initiate a return or exchange.
- Payment Issues: Review our Payment Policy or contact us via email with your order number and details of the payment issue.
- Shipping Questions: Refer to our Shipping Policy for information on processing times, shipping methods, and tracking.
- Privacy Concerns: Review our Privacy Policy or contact us via email to submit a request related to your personal information.
5. Feedback and Suggestions: We welcome your feedback and suggestions, as they help us improve our products and services. Whether you have a positive experience to share or a suggestion for how we can do better, please send us an email at info@dressvscode.com with the subject line “Feedback/Suggestion.” We read every piece of feedback and use it to make dressvscode.com a better shopping destination for you and your family.
6. Compliance and Legal Inquiries: For legal inquiries, compliance questions, or requests related to our business practices, please send an email to info@dressvscode.com with the subject line “Legal Inquiry,” and our team will direct your request to the appropriate contact.
We are dedicated to providing you with the best possible customer service. If you have any questions or concerns that are not addressed here, please do not hesitate to contact us—we are here to help!
SWIFTPIVOT DEALS LLC 316 Mockingbird Hill Rd, Louisville, KY 40207 Email: info@dressvscode.com Website: dressvscode.com Effective Date: 2026-04-10